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Error when exporting users after upgrade
Hi guys, I have upgraded a solution to the latest version (9.14.5). One of the issues we see is that exporting users from the users section (right-click on the group and hit Export users) does not work anymore. I get an alert: This worked without any ...
Adrian Ursu
14/12/2022 17:20:35
Last post: 10/01/2023 14:03:52
Tracking tables indexes sql exception
Hi there, We have a customer that is getting lots of errors in Event Viewer related to TrackingSession tables. This customer uses load balancer with two nodes. The table has a null/exists check but the index does not - should the index be included in ...
Mario Santos
14/12/2022 12:05:18
Last post: 05/01/2023 15:24:05
Get image orginal size with GetImage.ashx?
Hi! How do I get an image with it's orginal size from BackOfiice with GetImage.ashx? Url to get an uploaded image in BackOffice works if the width and height are specified like: hostname/Admin/Public/GetImage.ashx?width=180&height=180&ima ...
Johan Lang
24/11/2022 15:40:35
Last post: 30/11/2022 02:20:45
Can i disable image compression?
Hi Dw, I was wondering if there is a way to turn down or disable the image compression that DW applies to the images? I can only find the image handler which is a tool for creating images if I understand correctly. But is there a setting where I can  ...
Martin Ottesen
18/11/2022 13:30:10
Last post: 01/12/2022 09:17:07
Index build fails
Hi We have a solution with more than 600.000 products. When one product index is being build the build process fails with this error: 2022-11-15 14:10:00.944: Running. ThreadID: 57 2022-11-15 14:10:00.944: BuildIndex failed.. System.Exception: Build  ...
Lars Larsen
15/11/2022 14:27:01
Last post: 16/11/2022 10:27:10
Recommended password strength
Under Monitoring | Health | Security settings I see this recommendation: Is that good advice? Wouldn't it make more sense to recommend *at least* medium? Or is there a reason why we shouldn't use high? Imar ...
Imar Spaanjaars
09/11/2022 11:43:02
Last post: 10/11/2022 16:08:57
Custom font, pdf=true
Hi, I have some problems with custom fonts with "pdf=true". The preview show correct font, so there is no problems there, but when rendering the PDF, it renders it with "Times...". Preview on out stagingsite : http://nevotex.stage ...
Aki Ruuskanen
02/11/2022 11:33:54
Last post: 02/11/2022 13:58:54
Default behavior when accessing a restricted page as anonymous user
Hi guys, I have a situation with a project running on DW 9.12.10 with Swift. In some situations, if a user is logged in and on a restricted page (like order history) if the user is logged out for some reason, and tries to access the page again, we ge ...
Adrian Ursu
01/11/2022 09:25:09
Last post: 07/11/2022 15:20:31
Page sorting issue
Hello, One of our customers reported an issue with the page sorting. When attempting to re-sort and save, they waited a long time (hours) and it never completed. They do have a bunch of pages (365 ... coincidently, you could update one per day for a  ...
Scott Forsyth
26/10/2022 00:52:17
Last post: 07/11/2022 18:48:21
Sorting user in built userlist
Hi, On an itemtype we are using the built in "User" list type. But is there a way I can sort the people inside this? Our customer wants to sort the users on the page, but I can't find a way of sorting these people. Itemtype: ...
Andreas Pettersson
17/10/2022 09:41:42
Last post: 18/10/2022 04:19:43
Marketing email - scheduled emails not working.
Hi. Our scheduled emails suddenly stopped working on all our enviroments. I tried to create a new mail and send it, and that fails now too. We have other scheduled mails, and mails running smoothly, but 2 folders fails no matter what i try to do. ...
Daniel Hollmann
11/10/2022 10:33:27
Last post: 17/10/2022 08:46:19
Standard 404 setup in web.config
Dear Dynamicweb, Is there a reason why the default setup of 404 in web.config from this page: https://doc.dynamicweb.com/get-started/introduction/other/custom-404-error-pages#sideNavTitle1-1 is not done when downloading a brand new Dynamicweb solutio ...
Anders Ebdrup
07/10/2022 09:43:00
Last post: 26/10/2022 11:53:07
Index failing frequently
Hi, We have a customer where the rebuild of the index if failing frequently. I may have uncovered something (also may be the root cause of what was reported in https://doc.dynamicweb.com/forum/dynamicweb-9-0-upgrade-issues/9-13-3-upgrade-causes-slow- ...
Nuno Aguiar
06/10/2022 12:02:13
Last post: 18/10/2022 02:15:20
Azure AD Login - backend
Hi, I have followed the instructions on this link for Azure AD Login provider for the DW Backend: https://doc.dynamicweb.com/documentation-9/users/external-authentication/microsoft-365-azure-ad When I login with an account from the associated AD it c ...
Jon Thorne
26/09/2022 22:28:47
Last post: 20/10/2022 13:09:38
Avoid logout for backend users on application recycle
Hi guys, Is there any way I can avoid logging out admin users every time the application recycles? Thank you, Adrian ...
Adrian Ursu
15/09/2022 13:46:52
Last post: 18/09/2022 16:59:19
MagicScaler issues in 9.13.11
Hi, I tried to implement MagicScaler instead of ImageGlue but there are some hardcoded assembly dependencies which forced me to change web.config Repro steps: Went to https://www.nuget.org/packages/Dynamicweb.Imaging.Providers.MagicScalerProviders an ...
Nuno Aguiar
01/09/2022 16:30:41
Last post: 03/10/2022 10:52:24
Image Handler taking too long
Hi, We are noticing that the ImageHandler is taking too much time on the first image. Although we don't have a measured baseline, we woul expect it to be under 1,5sec. The problem is that we're seeing it take more than 5 and even 10 seconds ( ...
Nuno Aguiar
26/08/2022 11:52:07
Last post: 26/08/2022 21:10:58
Deployment Tool - Replace Links exception
Hi, We upgraded a solution to 9.13.11 and we are getting the following exception when we try to use Deployment Tool to sync paragraphs. Is anyone experiencing the same? Thanks, Mario ...
Mario Santos
25/08/2022 18:24:28
Last post: 31/08/2022 10:08:34
Sorting pages something hangs
Hi, Sometimes when sorting pages the site seems to throw an error. It does not happen always though https://www.screencast.com/t/oPiVbVA7l Using DevTools I could see it's a 500 error returing a YSOD https://www.screencast.com/t/jeVWmrb0v7d BR, Nu ...
Nuno Aguiar
17/08/2022 21:56:10
Last post: 22/08/2022 11:52:26
File path error when importing from Excel
Hi guys, I am trying to import an excel file using DataIntegration, just like I did a million times before. The difference now is that the path to the selected file is no longer recognized (notice there is no \ between files and Files) Job Failed wit ...
Adrian Ursu
17/08/2022 21:31:54
Last post: 21/08/2022 16:19:06