Dynamicweb Care provides support and services to Dynamicweb partners and is a single-point-of-contact for all requests in relation to operating solutions. 

All support and change incidents are to be submitted to Dynamicweb Care by certified partners, via the following email address: care@dynamicweb.dk 

Dynamicweb Care is open during business hours (Monday through Friday 8:30 to 16:30 CET) on weekdays phone +45 70 25 20 92. 
Care is closed on national days, Christmas Eve (24 December) and New Year’s Eve (31 December). 

In case of an emergency that occurs outside of our opening hours, Cloud Operations may be contacted directly by calling +45 70 25 20 95. 

When contacting Dynamicweb Care by email, you will file a ticket in Care's ticket system. Please remember to:

• Always provide a URL to the solution
• Submit only one problem, question, or request per support ticket
• Describe your problem or request clearly
• Step-by-step description on how to reproduce the problem
• Tell us of if any recent changes have been made to the solution (like upgrades or new procedures)
• Include a username and password for frontend login if applicable, and consider other information needed for reproducing the issue
• Tell us how business critical the problem is and why - this ensures that your case will be prioritized correctly

When taking down a copy of your site to reproduce an error, we always use most recent version of Dynamicweb, and we always seek to test as "barebone" as possible, without custom code and with default templates (like of Swift). To reduce handling time of ticket, you may do so on beforehand.

Dynamicweb Care is the entry to Dynamicweb for all support, service requests or technical assistance, for example in relation to implementation of custom modules and templates, development on API´s, integrations outside standard setup, debugging custom code or templates.

Please note that some assistance and services from Care is based upon time and material. 

Alternatively, certified partners may make use of Dynamicweb Developer Forum which is an active portal for our Developer Community. In case of technical questions or in case of bug reporting, please feel free to post a request at our Developer Forum platform.  

Link to forum